Service Writer

Passionate about motorcycles? Want to work in a fun environment? Great news – we have a new opening available. 

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Join a winning team at Woodstock Harley-Davidson!

We need talented, hard-working individuals to apply today!

Don’t be afraid to apply, Woodstock Harley-Davidson is a dealership

built on training our own; you will not be denied simply because you haven’t done it

before. So what are you waiting for?

If you think you’d make a great addition to our team, apply online today!

Summary Description

Intakes customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.

Duties and Responsibilities

· Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.

· Estimate costs and completion times at point of sale. Clearly communicate them to customer.

· Assign jobs to technicians based on skill level and current resource utilization.

· Review work-in-progress to ensure quality and timeliness.

· Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.

· Perform cashier functions, as needed.

· Make estimates for internal and wreck repairs.

· Open & close all customer paid, warranty, and internal repair orders.

· Become familiar and efficient with all phases of the computer system required for service and parts management

Customer Service

· Provide superior customer service to both internal and external customers

· Greet customers immediately, in a courteous and friendly manner.

· Handle telephone transactions quickly, and courteously.

· Promptly notify customers of any changes, delays, or additional work needed.

· Sell additional services by pointing out service specials or additional work needed.

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

· Give special attention to repeat repairs to ensure the situation is corrected

Qualifications & Job Requirements

· Superior communication and customer service skills.

· Ability to get along with a broad customer base.

· Knowledge and experience with servicing Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

· Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

· Current, valid motorcycle license.

Additional Compensation:

• Store Discounts

Benefits:

• Health insurance
• Dental insurance
• Paid time off
• Retirement plan

Paid Training:

• Yes

Schedule:

• Tuesday to Saturday
• Weekends required

Typical end time:

• 5PM

Typical start time:

• 9AM