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General Merchandise Manager


Come work with one of the greatest brands in a rapidly growing dealership! Woodstock Harley-Davidson in Kingston, NY has an immediate Full-Time opening in our General Motorclothes Department. We are seeking a highly motivated, friendly, and enthusiastic person to join our team. Responsibilities include, but are not limited to:

Managing employees and operations of the MotorClothes/Merchandise Department. Coordinates sales promotions and advertising.

*Key Result Areas* 

* MotorClothes/Merchandise Department Operations

* Management

* Customer Service

* Promotions

* Premium Customer Experience and customer retention

* Productivity of department staff

* Sales and margins

*Duties and Responsibilities*

1) MotorClothes/Merchandise Department Operations

* Set-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothes/Merchandise department.

* Ensure MotorClothes/Merchandise personnel are well trained and available when needed.

* Review all stock orders to ensure a fast-moving balanced inventory of MotorClothes/Merchandise.

* Coordinate orders with P&A manager.

* Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.

* Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.

* Attend dealer show semi-annually.

* Purchase product assortments, gauge stock movement, and devise promotions, when necessary.

* Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays

* Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.

* Regulate seasonal promotions (i.e. holiday display themes, special events, etc.) and coordinate them with other departments.

* Assist staff when needed.

* Become familiar and efficient with all phases of the computer systems required for MotorClothes/Merchandise management, including generating and reviewing inventory reports.

* Supervise and maintain an accurate up-to-date inventory management & control system.

* Complete markdowns in a timely manner as recommended by the MotorClothes/Merchandise Director and Harley-Davidson.

* Keep 12-month non-moving inventory at industry benchmarks.

2) Management

* Employ sound management practices to ensure MotorClothes/Merchandise department contributes acceptable levels of gross & net profit.

* Hiring, training, motivating, counseling and monitoring the performance of all MotorClothes/Merchandise staff.

* Maximize return on investment of MotorClothes/Merchandise inventory.

* Grow the volume of MotorClothes/Merchandise sales.

* Maintain budgeted revenue and expense objectives.

* Develop advertising sales, and promotional campaigns for merchandise

* Communicate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, New/Future Product line Studies

* Benchmark other retailers to determine “best practice” standards.

* Provide reports to Dealer Principal as requested.

* Complete daily, weekly, monthly, semi-annually and annual tasks.

* Develop monthly and annual objectives for the department in collaboration with Dealer

* Principal.

* Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues.

3) Customer Service

* Provide excellent customer service to all of the dealership’s customers whether internal

* or external.

* Greet customers immediately, in a courteous and friendly manner.

* Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

* Handle telephone transactions quickly, and courteously.

* Point out any sales, specials, or new merchandise to customers.

* Assist customers with their selection of merchandise and offer additional product that compliments the purchase.

* Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.

* Notify customers when special orders or back-ordered items are received.

* Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”.

* Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.

* Attend training sessions as requested by the Dealer Principal.

* Stay up to date on all required HDU courses.

* Selling the fun and excitement of Harley-Davidson to customers.

4) Promotions

* Work with the Marketing Director and Event Coordinator to assist planning and executing exceptional promotions to bring both new and existing customers into the dealership on a regular basis.

* Coordinate promotions with other departments to maximize return on promotions spending.

5) Other Duties

* As assigned.

*Supervisory Responsibilities*

* Establish departmental work schedule, balancing the workloads of all employees.

* Establish job assignments and sales quotas for all MotorClothes/Merchandise personnel within their skill level.

* Ensure all policies and procedures for MotorClothes/Merchandise department are followed.

* Manage employee performance (evaluate and council).

* Recruit, interview, hire, and terminate MotorClothes/Merchandise employees.

* Maintain records of all disciplinary action.

* Maintain records of all employee performance reviews.

* Provide training for all MotorClothes/Merchandise employees: Harley-Davidson University Programs, Dealer Shows & Expos, RPM training, Field training.


* Treat all employees and customers fairly, courteously, and with dignity.

* Model superior customer service behavior for all MotorClothes/Merchandise personnel by maintaining positive relationships with customers & employees.

* Be prompt and available for flexible scheduling.

* Be honest and fair in all business dealings.

* Demonstrate an interest in growing the MotorClothes/Merchandise business and exceeding goals on a regular basis.

* Demonstrate professionalism with customers, employees and in providing customer service.

* Review all HDU training and attend training sessions to keep current in MotorClothes/Merchandise.

* Accept direction and follow instruction from Dealer Principal.

* Work well with others.

*Qualifications & Job Requirements*

* Strong leadership skills.

* Strong sales and sales management skills.

* Experience with retail sales and inventory management.

* Previous experience in developing and coaching a high performance sales team.

* Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

* Experience with Point-of-Sale management computer software or the ability to quickly learn due to general knowledge & experience with computers.

*Physical Demands*

* Requires the use of both hands.

* Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material.

* Requires standing and/or walking for extended periods of time.

*Working Conditions*

* Normally indoors, however, some outdoor work is required during open houses or other events.

* The noise level in the work environment can be loud.

* Occasionally exposed to exhaust fumes or other airborne particles.

Job Type: Full-time

Pay: From $20.00 per hour


* 401(k)

* Employee discount

* Flexible schedule

* Health insurance

* Paid time off


* 8 hour shift

* Day shift

* Monday to Friday

* Weekend availability

Supplemental Pay:

* Commission pay


* High school or equivalent (Preferred)


* Retail management: 3 years (Preferred)

Work Location:

* One location

Work Remotely:

* No

Work Location: One location

Additional Information

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